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Call & Collect and Call & Same Day Delivery
We are pleased to introduce our Call & Collect and our Call & Same Day Delivery service.
If you are in Melbourne and you cannot browse in store during level 4 restrictions, we have made it simple to shop for your favourite dusk range from the comfort of your own home ready for a safe and contactless pick-up or same day delivery.
Our friendly team can guide you through the latest products and organise your order, ready for pick-up or delivery.
Please note, our stores in Melbourne remain closed to the public in line with the level 4 restrictions.
How it works?
Find the perfect products for your home via our online store.
Call the store to speak to our friendly team. They’ll ensure the products are available and guide you along the way.
Confirm if you’d prefer to safely collect your order or if you’d like it delivered to your door, on the same day. The same day delivery will be arranged through a third-party service, and our friendly team will advise the cost before you pay. Free or discounted same day delivery does not apply for dusk Rewards Members. Free standard delivery via Australia Post is available for all Victorian customers by shopping online for orders over $50 (order must be placed and paid for online). Orders placed online cannot be collected at the store or delivered the same day via this service.
Once your order is confirmed with our friendly team in store, simply pay over the phone and our team will confirm when your order will be available for pick up or the time of delivery.
For our collection service, please call the store to confirm your name and car registration number upon arrival. Our store team will safely deliver your order directly to your car.
Available at the following locations:
These stores open for call and collect or delivery 7 days a week:
Monday to Sunday 10am to 4pm for the selected stores listed below.
Phone: 03 9492 5921
Westfield Airport West,
29-35 Louis St,
Airport West VIC 3042
Phone: 03 9333 0788
340 Craigieburn Rd,
Craigieburn VIC 3064
Phone: 03 9870 4401
Eastland Shopping Centre,
175 Maroondah Hwy,
Ringwood VIC 3134
Phone: 03 9390 5901
399 Melton Highway,
Taylors Lakes VIC 3038
Phone: 03 8798 9601
Woodgrove Shopping Centre,
533-555 High Street,
Melton VIC 3337
Phone: 03 9704 58981
352 Princes Hwy,
NARRE WARREN VIC 3805
Phone: 03 9478 2611
Northlands Shopping Centre,
2-50 Murray Rd,
East Preston VIC 3072
Phone: 03 8813 0632
The Glen Shopping Centre ,
235 Springvale Road ,
Glen Waverley VIC 3150
Phone: 03 9848 9753
619 Doncaster Road,
DONCASTER VIC 3108
Phone: 03 9783 2292
Bayside Shopping Centre,
28 Beach Street,
FRANKSTON VIC 3199
Phone: 03 9727 5308
Chirnside Park Shopping Centre,
239-241 Maroondah Hwy,
CHIRNSIDE PARK VIC 3116
Phone: 03 9317 4128
Highpoint Shopping Centre,
120 - 200 Rosamond Rd,
MARIBYRNONG VIC 3032
Phone: 03 8402 0476
Westfield Plenty Valley,
330 McDonalds Road,
MILL PARK VIC 3082
Phone: 03 9435 7625
25 Main Street,
GREENSBOROUGH VIC 3088
What is Call & Collect and Call & Same Day Delivery?
Call & Collect and Call & Same Day Delivery is a fast and convenient contactless way to order selected items from the dusk collection from the comfort of your home. This is only available at selected Victorian stores and is available 7 days a week between the hours of 10:00am to 4:00pm. Call & Same Day Delivery orders must be placed prior to 3:30pm to be received the same day.
Do these services cost extra?
Call & Collect is a free service. However, if you would like Call & Same Day Delivery you will incur a delivery fee. The fee will be determined at the time of the call, which will be through a third-party delivery service.
I am a dusk Rewards member, am I required to pay the same day delivery fee?
Yes, you will be required to pay the delivery fee.
Who will delivery my order?
dusk uses a third-party delivery service to deliver your items.
Can my order be delivered to a PO Box or Parcel Locker?
No. Call & Same Day Delivery is not available to PO Boxes & Parcel Lockers.
How long will it take for my order to arrive?
We can book your delivery as soon as you place your order, however we do need for you to be home to accept your beautiful parcel. So it’s important that we book delivery for when you’re home.
What happens if I am not home when my delivery arrives?
You must be home, as we can’t take responsibility for orders if they go missing. If for whatever reason you’re not going to be home we can arrange a time when you are.
Will I receive a notification when the delivery has arrived?
Yes, the driver will contact you upon delivery.
With Call & Collect, is there a specific time frame to collect my order at the store?
When placing the order with our store team, you will be required to specify approximately what time you would like to pick up your order so we can have it ready for you when you arrive.
What do I do when I arrive at the store to collect my order?
Upon arrival at the store, please call the store’s phone number, quote your name and car registration number. You will then be required to present your photo ID and credit card used to make the purchase. Once verified, one of our friendly store team will safely deliver your order directly to your car.
Can I enter the store to pick up my order?
Due to government level 4 restrictions, you will not be permitted to enter the store when collecting your order.
Are all products available for Call & Collect?
Call & Collect service is limited to products available at the selected stores.
To see if the products you’d like to purchase are available we recommend you ask our friendly Team members.
Are all products available for Call & Same Day Delivery?
Call & Same Day Delivery service is limited to products available at the selected store and excludes large items. Total weight of your order cannot exceed 20kgs and our store team will notify you if your order exceeds this weight limit.
I have items missing from my order. What do I do?
If you are missing items from your order, please contact the store you’ve purchased from and they will assist you.
Will I be provided with a receipt?
Once you have placed an order with one of our store team, they will include the order receipt within your purchase.
I have a question about my order, what should I do?
If you have any questions about your order, please call your local store.
Can I return or refund my order?
In the event you wish to return or refund your order, please contact your selected store who can arrange this for you.
Is there a cut off time for Call & Same Day Delivery?
Yes, orders must be placed prior to 3:30pm to qualify for the Call & Same Day Delivery service.
Terms & Conditions
For full terms and conditions, please click here.