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Call & Collect

We are pleased to introduce our Call & Collect service

We are pleased to introduce our
Call & Collect service

If you are in lockdown in Victoria, we have made it simple to shop for your favourite dusk range from the comfort of your own home ready for a safe and contactless pick-up.

Our friendly team can guide you through the latest products and organise your order, ready for pick-up at your local store.

Please note, selected stores in Victoria remain closed to the public in line with the government restrictions.


How does it work?

1Browse

Find the perfect products for your home by browsing our store online.
Please note that stock may vary by store.

2Call

Call your nearest store between the hours of 10am – 4pm to speak to our friendly team. They’ll ensure the products are available and guide you along the way.

3Pay

Once your order is confirmed by our team, simply pay over the phone and our team will confirm when your order will be available for pick up.

4Collect

Collecting your order is easy.
Call the store upon arrival and our team will bring the order to the front of the store for collection.


Frequently Asked Questions

What is Call & Collect?

Call & Collect is a fast and convenient contactless way to order selected items from the dusk collection from the comfort of your home. This is only available at selected Victorian stores and is available 7 days a week between the hours of 10:00am to 4:00pm.

Does the service cost extra?

Call & Collect is a free service.

With Call & Collect, is there a specific time frame to collect my order at the store?

When placing the order with our store team, you will be required to specify approximately what time you would like to pick up your order so we can have it ready for you when you arrive.

Can I enter the store to pick up my order?

Due to government restrictions, you will not be permitted to enter the store when collecting your order. Orders can be collected at the front of the store safely and in accordance with government regulations.

Are all products available for Call & Collect?

Call & Collect service is limited to products available at the selected stores. To see if the products you’d like to purchase are available we recommend you ask our friendly Team members.

I have a question about my order, what should I do?

If you have any questions about your order, please call your local store.

Can I return or refund my order?

In the event you wish to return or refund your order, please contact your selected store who can arrange this for you.

Terms & Conditions

For full terms and conditions, please click here.


Participating Stores

The following stores are Participating in our Call and Collect service.

ACT

Belconnen

Shop 158
Westfield Belconnen
Benjamin Way
Belconnen, ACT 2617

Store Details
Tuggeranong

Shop G012
Tuggeranong Hyperdome
148 Anketell Street
Tuggeranong, ACT 2900

Store Details
Woden

Shop GD47A
Woden Plaza
8 Keltie Street
Woden, ACT 2606

Store Details

Victoria

Airport West

Shop 151
Westfield Airport West
29-35 Louis St
Airport West, VIC 3042

Store Details
Chadstone

Shop B083, Westfield Chadstone
1341 Dandenong Road
Chadstone, VIC 3148

Store Details
Chirnside Park

Shop 629, Chirnside Park Shopping Centre
239-241 Maroondah Highway
Chirnside Park, VIC 3116

Store Details
Craigieburn

Shop DOO23
Craigieburn Central
340 Craigieburn Road
Craigieburn, VIC 3064

Store Details
Cranbourne

Cranbourne Park
125 South Gippsland Highway
Cranbourne, VIC 3977

Store Details
Doncaster

Shop G0 35, Westfield Doncaster
619 Doncaster Road
Doncaster, VIC 3108

Store Details
Eastland

Shop 1083
Eastland Shopping Centre
171/175 Maroondah Highway
Ringwood, VIC 3134

Store Details
Epping

Shop 91, Epping Plaza
583 High Street
Epping, VIC 3076

Store Details
Fountain Gate

Shop 1045B,
Fountain Gate Westfield 352 Princes Highway
Narre Warren, VIC 3805

Store Details
Frankston

Shop 128
Bayside Shopping Centre
28 Beach Street
Frankston, VIC 3199

Store Details
Geelong

Shop 2249, Westfield Geelong
105 Malop Street
Geelong, VIC 3320

Store Details
Knox

Shop 2107, Westfield Knox
425 Burwood Highway
Wantirna South, VIC 3152

Store Details
Southland

Shop 3031, Westfield Southland
1239-1241 Nepean Highway
Cheltenham, VIC 3192

Store Details
Watergardens

Shop 36,
Watergardens Town Centre 399 Melton Highway
Taylors Lakes, VIC 3038

Store Details
Waurn Ponds

Shop 940
Waurn Ponds Shopping Centre
Cnr Colac & Pioneer Road
Waurn Ponds, VIC 3216

Store Details
Woodgrove

Shop T097
Woodgrove Shopping Centre
533-555 High Street
Melton West, VIC 3337

Store Details