How do I track my online order?

To track your order please visit the Track My Order page.

You will require your online order number starting with the digit 3, as well as your delivery address and postcode.

If you have received a tracking number from Australia Post, please refer to the Australia Post website https://auspost.com.au/mypost/track/#/search to receive further tracking information.

Please be aware that whilst we will pack and dispatch your order as quickly as possible, we unfortunately cannot account for any delays your order might experience once in the hands of Australia Post.

I need assistance with my online order

If you require assistance with your online order, please email our help desk so we can further assist you.

Please include your online order number, product information and any additional details in the email.

A member of our Customer Service team will be in touch as soon as possible.

Please note our Customer Service team operates within standard business hours AEST - 9am-5pm. For any communication outside of those hours the team will be in touch as soon as possible to help you with your query.

I need to change or cancel my online order

To change or cancel an online order, please contact dusk Customer Service as soon as possible with your order number and the details of your change. A member of the customer care team will be in touch within 1 business day.

At dusk, we pride ourselves on dispatching your order within just a few hours. Once your order has been picked and packed we will not be able to change or cancel your order, however, once the order has been delivered to your nominated address you will be able to apply for a refund as per our refund policy.