dusk & FWO Notice

In response to requests from former employees, Dusk recently reviewed its payroll systems and processes and identified that it has contravened the Fair Work Act 2009 (Cth) by failing to pay 1,304 current or former employees in accordance with clause 31.2 of the General Retail Industry Award 2010 (Retail Award).

On 5 and 12 June 2020, Dusk formally disclosed to the Fair Work Ombudsman (FWO) that contraventions of the Retail Award had occurred. Consequently, it was determined that 1,569 current or former employees had been underpaid.

Upon conducting the review referred to above, dusk began contacting all current and former employees impacted by this breach and commenced repayments.

Dusk has now entered into an Enforceable Undertaking with the FWO to ensure its ongoing compliance with Commonwealth workplace laws.

Dusk will, as a result of the Enforceable Undertaking, commit to undertake a number of activities to ensure its ongoing compliance such as, conducting two independent audits, additional training and formally apologising to individual employees.

Dusk expresses its sincerest regrets and apologises for these contraventions.

If you worked for Dusk during the period on and from 1 July 2013 to 30 June 2019 and have queries or questions relating to your employment, please contact either:

  • The hotline being operated by independent third party Right Call on 1800 313 009. This hotline can be contacted on a confidential basis or at dusk@rightcall.com.au; or
  • Dusk directly through their non-confidential enquiry line on 02 9308 3623 or Human.Resources@dusk.com.au

Alternatively, anyone can contact the FWO via www.fairwork.gov.au or on 13 13 94.