How long will the dusk retail stores be closed due to the Covid-19 outbreak?

Currently we have plans to open selected stores starting from 30 April 2020. To find your nearest dusk shop and to see if it has resumed trading, click here.

How do I find a dusk store near me?

To find your nearest dusk shop, click here.

Is dusk an Australian company?

Yes. dusk is proudly Australian owned and operated.

How do I find out about employment opportunities at dusk?

Think you’ve got the passion, inspiration and motivation to join the dusk team? Go to this page to find out more.

I am interested in opening a dusk store. Do you franchise?

All dusk stores are company-owned and there are no franchise opportunities.

What is dusk's customer service policy?

At dusk we believe every contact with our team, our stores or our products should delight. To support this belief, we provide a truly simple "No Hassle" guarantee: If you are not happy with your purchase - at any time, for any reason, just bring it back for in-store for an exchange or full refund. Please note, we are no longer able to complete exchanges online. Online purchases will need to be refunded and you can simply place a new order. For details of our Online Store's returns policy, click here.

Are dusk products tested on animals?

No. We are pleased to say no product produced by dusk, or any raw material used in the production of dusk products, have been tested on animals and our suppliers are accredited as a cruelty-free company.

Can I use more than one Gift Card online when making a purchase?

No. Currently the dusk website does not allow the use of multiple Gift Cards in a single purchase. The good news is, we are working on a solution to allow this in the future

How can I use a Gift Card online to make a purchase?

To use a gift card online simply view your cart when you're ready to place your order, click 'Redeem a Gift Voucher' and enter your gift card number. Your Gift Card can also be redeemed at the check out.

Please note: only one gift card can be redeemed per online order.

Can I use a Gift Card with my zipPay purchase?

Yes, you can use your dusk Gift Card for zipPay purchases online.

Can I use a Gift Card with my Afterpay purchase?

Unfortunately, you can't use our dusk Gift Card for Afterpay purchases online.

Can I use a Ultimate Gift Card for Home for my online purchase?

Unfortunately, you can't redeem this voucher online but you can redeem this In store.

Will I receive my parcel in time for Mother's Day?

Australia Post recommend the 29th April as the cut off date to receive your parcel in time for Mother's Day. Our warehouse will have dispatched over 99.5% of parcels ordered prior to this date to give them the best chance of arriving. Please note, dusk cannot be held responsible for delays in the Australia Post network.

Do you deliver internationally?

What shipping service do you use?

How long before my order is dispatched from the warehouse?

All Express Shipping Orders are picked, packed and dispatched either same business day or next business day.

All Standard Shipping Orders are being picked, packed and dispatched between 1 to 3 business days. This is currently due to the increased volume with the Covid-19 retail shutdown. dusk is experiencing higher volumes and our warehouse is working 7 days a week to process orders. Please also allow additional time for Australia Post to deliver as they are also impacted by the Covid-19 outbreak.

How long will it take for my order to arrive?

For Australian deliveries, you should receive your parcel within 7-15 business days depending upon your location. Once your order leaves our Sydney warehouse, you will receive an email with your tracking number, after which you can track your delivery via the Australia Post website. Please contact Australia Post for any inquiries about your order.

Please note, dusk cannot be held responsible for delays in the Australia Post network.

For New Zealand, you should generally receive your order within 5-20 business days. Please be aware that some New Zealand orders may take up to 3 weeks, depending on customs.

What are the normal delivery costs?

• Detailed below are our normal delivery charges. From time to time we run promotions like "Spend $150 and Receive Free Shipping". You can also save 50% of the Shipping Costs by joining dusk Rewards.

  Standard delivery within Australia is $12.95. We offer free delivery on orders over $150 (excluding corporate orders).

• Express delivery within Australia is $19.90. 

• Postage to New Zealand costs $19.95. 

Do I need to pay customs duties and taxes on my order to New Zealand?

Refunds and Returns Policy

We have a no hassle money back guarantee when it comes to customer satisfaction on products purchased from dusk:

If you are not happy with your purchase - at any time, for any reason, please email help@dusk.com.au for a full refund (excludes dusk Gift Cards – which cannot be refunded or replaced).

If your order arrives less than perfect please provide a photo to help@dusk.com.au so we can organise a refund. Alternatively you are welcome to take the less than perfect order into your local dusk store where it can be processed straight away. Please note we are unable to provide refunds without proof of goods.

Can I cancel my order?

An order can only be cancelled up to the point it is despatched. We pride ourselves in despatching orders promptly, so to cancel please contact us immediately by emailing help@dusk.com.au before the goods have left our control. As stated, our warehouse process orders very quickly and it is probably already to late.

If the order has already left our warehouse, you will receive an email advising you that your order has been despatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy above.

What type of wax does dusk use?

dusk hand-pours some 6 million candles a year using the finest quality, food-grade paraffin wax.  

We do use a small quantity of palm wax in our container candles. We started adding palm wax to the container candles as a safety measure based on Customer feedback in order to minimise the risk of paraffin wax pool fires and to reduce smoke emissions.

In 2010, before we commenced using Palm Wax, dusk undertook extensive research and also joined the RSPO (Roundtable on Sustainable Palm Oil). We have been proud members ever since. We joined the RSPO to avoid becoming unwitting participants in promoting non-sustainable product. Working through the RSPO and some very helpful environmental groups we found a reputable Certified supplier who provide the highly refined wax products in the very small quantities that we require. All wax used in dusk container candles is from Certified Sustainably Produced Oil (CSPO). 

Does Paraffin wax represent a health risk?

No. In recent years there has been a lot of misinformation about paraffin wax. In truth paraffin wax is considered to be a very safe product. Paraffin wax has been extensively tested around world and in all categories it is classified as non-hazardous, non-toxic and is considered to be non-carcinogenic and stable.

Individual health effects can vary with the type of exposure and individual susceptibility. We always advise that if you burn or melt wax that it is done in a well ventilated room. This is not specific to paraffin wax. It is the same recommendation we make for bees wax, soy wax or any other type of wax.

Do dusk wicks contain lead?

No, dusk candles are made with lead-free cotton wicks.

Some of our candles such as containers and votives have a fine zinc core to keep the wick upright - these are safe and non-toxic.

How do I reduce candle smoking?

All candles should have their wicks trimmed to about 6mm every time before burning (and have all debris removed). Also make sure the candle is not oxygen-starved and never burn candles in a draught.

Is candle soot harmful?

No. The minuscule amount of soot produced by a candle is a natural byproduct of incomplete combustion. Candle soot is similar to everyday household sources of soot such as from kitchen toasters and cooking oils and is not considered a health concern.

Why do candles drip?

Primarily it's down to the quality of manufacture. The best will certainly drip less. However, it's impossible to guarantee a dripless candle.

How do I get a more even burn?

Avoid draughts and turn the candle periodically.

How do I support taper candles?

Use dusk candle wax stickers on bottom of taper candles.

Can I improve taper burn?

Yes. Just refrigerate the tapers for an hour before burning. Make sure you put them in a bag first or the wick will absorb moisture.

How do I polish my candles?

Gently rub with a nylon stocking to bring back original shine.

What is a candle's minimum burn time?

Burn time is affected by wax type; wick size and type; the actual insertion of the wick; dye colouring (a darker candle will not burn the same as a light one) and burn environment (draughts will significantly reduce the burn time).

A good rule of thumb is always to burn your pillar candles for 1 hour per 2.5cm of diameter each time you light them. This allows a wax pool to develop, preventing the candle wall from falling in.

How should I store my candles?

Store candles in a cool, dark and dry place and keep like scents together. Candles have different melting points, so never leave candles in your car on warm days.

How do I avoid wax fade?

Keep candles out of direct sunlight.

What's a good tip for votives?

Drop a teaspoon or two of water into the votive holder before putting the votive in. This will help the candle to slide out for replacement.

How do I remove spilt wax from benchtops?

Let the wax cool. Use a plastic spatula to scrape off excess and a mild abrasive cleaner to remove the rest.

How do I remove spilt wax from carpets?

Let the wax cool. Place a paper towel over the spill and use a warm iron to heat and absorb wax. Change the towel repeatedly. Turpentine will dissolve paraffin wax – place a small amount on a clean rag and gently rub the area.

Why wouldn't I be getting any scent?

An exceedingly complex area. The candle's ability to 'throw' a scent is affected by: wax type; quality of scent; amount of scent, its manufacture and size of room.

Can all candles be used outdoors?

No. Outdoor candles are generally designed for that use, with larger wicks to combat drafts and draw more fuel.

Why would a container candle have air bubbles?

These are known as 'wet spots' and are caused by a variety of things, particularly the adhesion between the wax and the jar. Some are controllable, some are not. dusk uses a variety of techniques to minimise the effect, including a special blend of wax.

What is the difference between fragrant and essential oils?

Fragrant oils have a strong aroma, however they have no therapeutic properties. Pure essential oils and essential oil blends also have a strong aroma, however they also release their natural uplifting, refreshing and calming properties into the atmosphere or body. To find out more about Aromatherapy Safety, please click here.

How can essential oils be used?

There are many ways to enjoy the benefits of essential oils such as for massage, added to bath water, with oil burners and steam inhalations as well as with dusk MoodMist^® Diffusers.

Can essential oils be applied directly to the skin?

No. Essential oils are highly concentrated and must be diluted in a carrier oil before use. Never apply undiluted essential oils directly onto the skin. Always test on a small area of skin before use. Discontinue use if irritation occurs.

What is a carrier oil?

Carrier oils are natural vegetable oils which can be used to carry essential oils onto the skin in a safe way.

How can carrier oils be used?

Carrier oils are nourishing and moisturising for the skin and can be used for massage. In addition, you can use the carrier oil to blend your own essential oils tailored to meet your personal needs. Use the dusk Blending Kit for convenience.

Where are dusk's essential oils sourced from?

While some oils are from Australia, most are sourced from various countries around the world.

Why are some essential oils priced higher than others?

Essential oils are a natural product and the availability of many are quite limited. Also the extraction technique varies from plant to plant, so there is a wide variation in the cost of essential oils.

How should essential oils be stored?

Ensure protection of your essential oils by keeping them away from direct sunlight and heat. Always store oils in a dark coloured glass container, or in the one purchased. The oils should be stored out of reach of children.

Can essential oil products be used during pregnancy?

Please consult a qualified medical practitioner before using products that contain essential oils if you are planning a pregnancy, are pregnant or breast feeding.

Where can I get more information on the dusk Aromatherapy range?

Click here to view our Guide to Use, Care and Safety
Always read all warnings prior to use and if you are unsure the product is suitable for you, seek advice from a health care professional.