Privacy Policy

dusk Australasia Pty Ltd (ACN 090 850 383) ("dusk", "we", "us" and "our") is fully committed to protecting your privacy and to ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth).

This Privacy Policy sets out how we will collect, use, protect and share the personal information we collect about you and your privacy rights.

Kind of personal information we collect

• Name and contact details (e.g. address, email and telephone number);
• Demographic information (e.g. date of birth and gender);
• Stated or anticipated preferences, opinions and interests relevant to dusk;
• Information about your membership or participation in our loyalty programs and competitions;
• Financial and payment details (e.g. when orders are placed or paid online);
• Video and audio surveillance, still images and recordings when you visit one of our stores;
• Other details related to your shopping experience or dealings with us;
• Human resources information (e.g. job applications, background checks, conduct, training, etc.);
• For investors, information relating to your application or shareholding.

Where you provide personal information about another person you must have their consent to do so based on this Privacy Policy.

How we collect personal information

• When you provide information to purchase products, sign up for marketing, loyalty programs, or apply for a position;
• When interacting with us via phone, email, messaging apps or social media;
• Through video/audio surveillance in and outside our stores (e.g. in the front entry area of our stores);
• Through records of activity such as website or IT usage;
• From third-party sources like service providers, business partners or referees; and
• By generating new information based on existing data.

Why we collect your personal information

We collect, use and may disclose your information to:

• Handle complaints, returns and customer requests;
• Operate and improve our business, products and services;
• Ensure safety in our stores;
• Personalise your experience with us;
• Assess eligibility for programs and competitions;
• Maintain and update records;
• Comply with legal obligations or respond to enforcement agencies;
• Recruit, train and manage staff;
• Facilitate investments and investor services; and
• Support business restructuring or sale.

Failure to provide personal information may prevent us from fulfilling these purposes.

Our online platforms

Our website

We collect anonymous usage data such as page visits, browser types and navigation paths to improve functionality. Cookies track shopping activity. Most browsers allow cookie preferences to be customised.

Third party social media sites

When interacting via social media, your information may be collected by both dusk and the platform. Use is subject to each platform's privacy policy and privacy settings.

Marketing

Direct Marketing

We may contact you via email, SMS, or other channels to promote our goods and services. You can unsubscribe using the links in our communications.

Personalised Advertising

We use third-party ad tech for targeted advertising. You may opt out using tools like the NAI opt-out tool or AdChoices on applicable ads.

Disclosure of your information

We may disclose your personal information to:

• Our related companies in Australia;
• Service providers (e.g. freight, credit card processors, marketing, etc.);
• Government and law enforcement bodies;
• Employers and academic institutions (for job applicants);
• Professional advisers (e.g. lawyers and accountants).

Some recipients may be overseas, including in Singapore, India, the USA, Hong Kong and New Zealand. While they may have obligations to protect your data, they may not be bound by Australian privacy laws.

Security

We use secure systems such as SSL, firewalls, user access controls, data backups and physical security to protect your information. However, internet-based data transmission is not guaranteed secure.

Accessing and updating Personal Information

You may access or request correction of your information by contacting our Privacy Officer at:

Email: help@dusk.com.au
Phone: 1300 387 543

Requests may incur a fee, and we may verify your identity. We reserve the right to deny requests when legally permitted.

Revision of Privacy Policy

dusk may revise this Privacy Policy at any time. The updated version will be posted on our website.

Contact dusk about your Privacy or this Privacy Policy

For questions or complaints, contact the Privacy Officer by email, phone, or in-store. We will respond as promptly as possible within legal timeframes.