Christmas Delivery Cut Off Dates

Our delivery partner is with Australia Post and we work closely with them to ensure the dates quoted are accurate. 

To track your online order please refer to the Australia Post website to track your order: https://auspost.com.au/mypost/beta/track/search. 


Standard Post Delivery Deadlines

STATE LAST ORDER DAY BEFORE CHRISTMAS
NSW Monday 18th December
ACT Monday 18th December
VIC Monday 18th December
QLD Monday 18th December
SA Monday 18th December
WA Thursday 14th December
TAS Monday 18th December
NT Thursday 14th December

 


Express Post Delivery Deadlines

STATE LAST ORDER DAY BEFORE CHRISTMAS
NSW Wednesday 20th December
ACT Wednesday 20th December
VIC Wednesday 20th December
QLD Wednesday 20th December
SA Wednesday 20th December
WA Tuesday 19th December
TAS Wednesday 20th December
NT Tuesday 19th December

How do I track my online order?

To track your order please visit the Track My Order page.

You will require your online order number starting with the digit 3, as well as your delivery address and postcode.

If you have received a tracking number from Australia Post, please refer to the Australia Post website https://auspost.com.au/mypost/track/#/search to receive further tracking information.


I need assistance with my online order

If you require assistance with your online order, please email our help desk so we can further assist you.

Please include your online order number, product information and any additional details in the email.

A member of our Customer Service team will be in touch as soon as possible.

Please note our Customer Service team operates within standard business hours AEST - 9am-5pm. For any communication outside of those hours the team will be in touch as soon as possible to help you with your query.


I need to change or cancel my online order

To change or cancel an online order, please contact dusk Customer Service as soon as possible with your order number and the details of your change. A member of the customer care team will be in touch within 1 business day.

At dusk, we pride ourselves on dispatching your order within just a few hours. Once your order has been picked and packed we will not be able to change or cancel your order, however, once the order has been delivered to your nominated address you will be able to apply for a refund as per our refund policy.

Christmas Delivery Dates

Thank you for selecting dusk as one of your trusted Christmas gifting partners!

We've been working with Australia Post to put together the below estimated last date delivery cut offs to ensure you get your gifting on time.

Please note that delivery estimations at the time of checkout are based on our dispatch date. You will get an email notification of dispatch.

Area Standard Express
NSW - incl Country & Regional Areas 11:59pm Sunday 18th December 2022 11:59pm Tuesday 20th December 2022
QLD - incl Country & Regional Areas 11:59pm Sunday 18th December 2022 11:59pm Monday 19th December 2022
VIC - incl Country & Regional Areas 11:59pm Sunday 18th December 2022 11:59pm Tuesday 20th December 2022
ACT 11:59pm Sunday 18th December 2022 11:59pm Tuesday 20th December 2022
SA - incl Country & Regional Areas 11:59pm Sunday 18th December 2022 11:59pm Tuesday 20th December 2022
TAS 11:59pm Sunday 18th December 2022 11:59pm Tuesday 20th December 2022
WA - incl Country & Regional Areas 11:59pm Sunday 18th December 2022 11:59pm Tuesday 20th December 2022
NT 11:59pm Thursday 8th December 2022

We know that this period is busy for us all and we want to make sure you have everything you need to make the next few festive weeks a success. Sometimes Australia Post suffers delivery delays that are outside of our control, we ask you to be patient with our teams as we navigate this and try to get you all the information you need.

Please follow the steps below if you need to troubleshoot your online order:


How do I track my online order?

To track your order please visit the Track My Order page.

You will require your online order number starting with the digit 3, as well as your delivery address and postcode.

If you have received a tracking number from Australia Post, please refer to the Australia Post website https://auspost.com.au/mypost/track/#/search to receive further tracking information.


I need assistance with my online order

If you require assistance with your online order, please email our help desk so we can further assist you.

Please include your online order number, product information and any additional details in the email.

A member of our Customer Service team will be in touch as soon as possible.

Please note our Customer Service team operates within standard business hours AEST - 9am-5pm. For any communication outside of those hours the team will be in touch as soon as possible to help you with your query.


I need to change or cancel my online order

To change or cancel an online order, please contact dusk Customer Service as soon as possible with your order number and the details of your change. A member of the customer care team will be in touch within 1 business day.

At dusk, we pride ourselves on dispatching your order within just a few hours. Once your order has been picked and packed we will not be able to change or cancel your order, however, once the order has been delivered to your nominated address you will be able to apply for a refund as per our refund policy.

Delivery Options

Order Tracking

How do I track my online order?

To track your order please visit the Track My Order page.

You will require your online order number starting with the digit 3, as well as your delivery addrress post code.

If you have received a tracking number from Australia Post, please refer to the Australia Post website https://auspost.com.au/mypost/track/#/search to receive further tracking information.


Australian Deliveries

Delivery Promotions

From time to time dusk will run delivery promotions where you can qualify for Free Delivery. 

Please check our Promtions Terms & Conditons page for more information.

Australian Deliveries

Normally, all goods are dispatched from our Sydney warehouse same or next business day.

All parcels are sent via the Australia Post network.

dusk offers Standard Delivery throughout Australia and Express Post to most areas. Please check online to see your options.

NOTE: Due to the Covid-19 outbreak, Australia Post are experiencing delays in their network. Please note that dusk cannot be held responsible for delays within the Australia Post network.

All delivery charges are calculated at the time of purchase and are based on the amount of your order, your location and the products being ordered.

Once your order leaves our warehouse, you will receive an email with your tracking details which will allow you to track your order via the Australia Post website. Please allow 24 hours for the tracking details to be registered in the Australia Post systems.

We suggest you give an address where you will most likely be during the day to receive delivery, as you will be asked to sign for the receipt of your parcel. We can deliver to all business, residential, PO Boxes and Parcel Lockers in Australia. If you are not at home at the time of delivery a notification card will be left for collection at your local post office.


Gift Card Deliveries

Gift Cards (excluding eGift Cards) are dispatched from our Customer Support Office and will arrive separately from other products you may have ordered.

If your order includes a Gift Card and other products, you will only be charged one delivery charge, depending on the delivery method you choose.

If your order only includes a Gift Card, your order will be sent by Registered Post and a $5.95 delivery charge will apply. Gift Cards are sent through Registered Post and need to be signed for.


New Zealand Deliveries

We currently offer standard delivery to New Zealand. Items are delivered by standard international air mail with signature on delivery.

You should receive your order in approximately 10 - 21 business days.

Please note that delivery charges do not include relevant customs duties or taxes that may be incurred, and these charges are payable by the customer. Please check with your local customs office for further information.

New Zealand Gift Card Delivery

Gift Cards are despatched from our Customer Support Office in Sydney and will arrive separately from other products you may have ordered.

If your order includes a Gift Card and other products, you will only be charged one delivery charge, depending on the delivery method you choose.

If your order only includes a Gift Card, your order will be sent by Registered International Post and a $15.95 delivery charge will apply. Please be aware in some cases deliveries may take up to 3 weeks to arrive, depending on the amount of time it takes for an item to clear customs.

Please note that delivery charges do not include relevant customs duties or taxes that may be incurred, and these charges are payable by the customer. Please check with your local customs office for further information.


International Deliveries

Does dusk deliver to International Addresses?

At present dusk only delivers to Australia and New Zealand addresses and does not ship any goods outside of these countries.