Why is this product being recalled?
The timer switch mechanism on the oil burner can pop out and expose the live electric parts of the oil burner.
What's the hazard and should I do anything?
There is a risk of serious injury or death from electric shock if the switch mechanism pops out and exposes live electric parts. There is also a risk of burns and damage to property if the oil burner catches fire due to this switch defect.
I've bought one of the affected Electric Oil Burner Products online but have not received it yet, what should I do?
Once your product arrives, we first ask you to return them to your nearest dusk store. Where you are not able to return your items to your nearest store, please chat to one of our Customer Service team HERE to make alternative arrangements.
I've received one of the recalled products as a gift, what do I do?
Please take these product/s to your nearest dusk store for a full refund.
I don’t have my original receipt – am I still eligible for a refund?
Yes, please take these product/s to your nearest dusk store for a full refund.
I bought other products with the Electric Oil Burner Product that are now pointless without it - What should I do?
Complementary products for the Electric Oil Burner Products can be refunded along with the recalled product.
If I live too far away from a dusk store, what should I do in this instance?
In this instance where you are not able to return your items to your nearest store, please chat to one of our Customer Service team HERE to make alternative arrangements.
I have a dusk Electric Oil Burner that is not on the recall list, Is my product faulty?
The product recall is limited to the 10 listed Products, specifically the Payton Natural Electric Oil Burner, Alannah Pink Electric Oil Burner, Alula Black Electric Oil Burner, Alula Pink Electric Oil Burner, Honeycomb Electric Oil Burner, Coraline Electric Oil Burner, Kaley Terrazzo Electric Oil Burner, Marissa Electric Oil Burner, Skylar Navy Electric Oil Burner, Leilani Electric Oil Burner Giftbox
See productsafety.gov.au for all Australian product recall information. For official recall notification visit the ACCC website HERE.
Defect: dusk Australasia Pty Ltd’s Halloween LED products do not have a secure button battery compartment that is resistant to being opened by young children.
Hazard: If swallowed, a button/coin battery can become stuck in a child’s throat and result in catastrophic injuries and even death. Insertion of button/coin batteries into body orifices such as ears and noses can also lead to significant injuries.
What to do: Consumers should return these Halloween LED products purchased from dusk to their nearest dusk store for a full refund. dusk Australasia is committed to maintaining the highest possible product quality standards.
Contact details: dusk Australasia Pty Ltd, 75-85 O'Riordan St, Alexandria NSW 2015 T: 1300 387 543 Available during Sydney business hours: 9am - 5pm Monday - Friday. Email firstname.lastname@example.org or go to www.dusk.com.au
See www.recalls.gov.au for Australian Product Recall Information