We’re glowing with excitement about this new way to shop at dusk. Here’s everything you need to know:
Shop Online Fill your basket and go through the checkout process.
Select your store Select your closest Click & Collect Store* at the checkout.
Pick up in store Once confirmed, you’ll get an email when your product is ready to be picked up*
Show confirmation Don’t forget to show the confirmation email (On your mobile is fine) when picking up.
** Order before 1pm for same day Click & Collect pick up. If you order after 1pm your item will be available the next day.
How will I know when my order is ready for collection?
You will get two emails from us through the order confirmation phase - the first one is when you have purchased your items for Click & Collect via the website and the second will be an email confirming your items are ready for collection from your nominated store.
When will I be able to collect my items?
Orders will be available for pick up within 24 hours if you order before 1pm. If you order after 1pm your order will be ready the next day. There are some cases when these time frames may not be possible EG: During peak trading times such as Mother’s Day and Christmas where we may need to alter the pick up time-frame. Please note: Orders can only be pick up during store trading hours which can be found on our STORE LOCATOR page.
What do I need to pick up my order?
Just the confirmation email to ensure we are picking up the right products for you. Either shown on your mobile or printed if that’s your jam!
Can someone collect my order for me?
Absolutely. As long as they have the confirmation email so we can identify the order.
How much does Click & Collect cost to use?
It’s not very often we can shout this from the rooftops but Click & Collect is 100% FREE.
How long do you keep my order for?
We take good care of your order for 14 days once it’s been confirmed for collection. If for any reason your order can’t be collected within those 14 days we will cancel it and refund you. (If you do want to cancel your order please contact our Customer Service Team HERE with the order number.)
What happens if I don’t collect my order?
We take good care of your order for 14 days once it’s been confirmed for collection. If for any reason your order can’t be collected within those 14 days we will cancel it and refund you. (If you do want to cancel your order please contact our Customer Service Team HERE with the order number.)
What if I want to change or cancel my order?
We are more than happy to help you navigate this as we know these things happen. If you you have received your pick up confirmation the easiest way for you to make a change is at your local store who will be able to help assist you. Or if you would like to chat with our Customer Service team they will be able to assist via CHAT. Please note our customer service team operate business hours between 9am - 5pm AEDT Monday - Friday.
Can I still return my items if they are not right?
Absolutely, you can return them to the store as per our usual Return Policy
If you are still requiring assistance please don’t hesitate to get in touch with our Customer Service team. CLICK HERE TO CHAT WITH ONE OF OUR TEAM Please note our customer service team operate business hours between 9am - 5pm AEDT Monday - Friday.
