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Online Delivery Delays

Please note that we have been advised of significant delays within the Australia Post network. Australia Post are currently experiencing volumes larger than any Christmas due to state-wide lockdowns in New South Wales and Victoria.

We can assure you we are doing everything possible and we thank you for your patience.

For more information regarding Australia Post delays please visit https://auspost.com.au/service-updates/domestic-delivery-times.

Please allow at least an additional 5 business days to the standard delivery times for your order to be scanned and delivered by Australia Post at this time.

We are sorry for any inconvenience caused by the delays.

Please stay safe and thank you for your patience.

 

Contact Us

We would love to here from you, however, please note due to the current COVID-19 situation and the high volume of customer enquires, our preferred method of contact at this time is email.

Please refrain from sending multiple requests as it will just slow down our response to you and other customers.

Our Customer Support team hours are Monday-Friday 9am to 5pm. Please email your enquires to help@dusk.com.au and a dusk Customer Service team member will be in touch as quickly as possible.

 

Email

Please email help@dusk.com.au with all
your queries and feedback regarding your
dusk experience.

Address

Support Office Building Address

Building 1, Level 3
75/85 O'Riordan St
Alexandria NSW 2015

 
Postal Address

dusk Australasia Pty Ltd
PO Box 6307
Alexandria NSW 2015

Phone

1300 387 543

Available during Sydney business hours:
9am - 5pm
Monday - Friday

 

ABN 45 090 850 383

ACN 090 850 383